- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you about the lead time. Items that are in stock will be shipped within two business days.
- Delivery Location
Items offered on our website are available for delivery to addresses in USA. We also accept orders from international customers who are shipping to addresses in Australia, Central America, China, Europe, Japan, India, Korea, Malaysia, Philippines, Taiwan and Singapore. We are proud to partner with Sigma-Aldrich as well as Transene Company Inc. and its distributors to support our international and domestic customers.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
- Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. Shipping & handling cost will be added to the cost of materials.
Additional shipping charges may apply to remote areas or for large or heavy items.
Sales tax is charged according to the province or territory to which the item is shipped.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com